When I log into one of my remote PC's I connect but I only see a black screen and all tools are greyed out. I have 25 conections and this is the only one that will not work. I have been logging into this PC for years and thius issue just started. I uninstalled GTMPC and reinstalled but that did not help.
Any suggestions would be deeply apreciated.
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@mlonabaugh Sorry about that!
Could you specify what OS the problem host computer is running?
Do you have any security apps installed there that might block a remote connection?
Have you rebooted the problem PC before testing again?
I have Windows 10 Pro Insider Preview. Red Stone Pre release.
I have the same OS on multiple PC's and I can log into all the others.
As stated before I have been remoting into this PC for years and nothing has changed as far as security apps.
I even tried turniing off my firewall.
I have rebooted many times, and as stated before I have unistalled and reinstalled GTMPC.
Also, I can still log into this PC with Go To Asissist.
@mlonabaugh - Do you see the mouse trailing on the host screen while connected at all (over the black screen)?
Typically when the GoToMyPC Tools menu is completely grayed out / unusable, then this means the session its self is not fully connecting there due to a local firewall or network restriction.
To rule out any hardware issues on this one Host, I might even try setting up an alternate user profile to connect into / reinstall GoToMyPC under. Otherwise, I would fully test the local security options and reach out to the provider for more info.
Reference: GoToMyPC and Firewalls
"Do you see the mouse trailing on the host screen while connected at all (over the black screen)?"
Yes. And if I hit the Ctrl+Del button on the top right it performs a Ctrl+Del on the host.
I know it's not the firewall becasue I turned it off, and it's not the ISP because I can log into multiple PC's at this location without insedent. I can even log into this PC with GOTOASSIST.
I'm wondering if it is a video driver issue. ?
Thanks for reply!
Hi, I have a similar issue. I log into Gotomypc on my Iphone, Ipad and MacBook and all of them log in and state that we are in a session on the host computor but only present a black screen with a "I'm Thinking" swirl that never advances. Any ideas?
It ended up being a video driver issue for me. I uninstalled the latest NVIDIA update and everything was fine.
The only problem is the driver keeps updating and every time it does I have the issue again.
I am going to look into keeping the driver from updating.
I hope this helps....