Hi Kay, packet loss with GoToMyPC can be a little trickier than navigating a website. Due to the nature of our service, low latency and no packet loss are musts to ensure a quality experience; Latency would increase input lag, where your mouse movements or keyboard strokes would be delayed, whereas packet loss would be missing data altogether, where a keystroke or mouse click might be completely ignored. This can be due to high latency, where the packets are just dropped because they took too long to travel from your client to host computer, or vice versa.
There are some things that you can do for yourself to try to improve your experience. If you are using WiFi on either your host or client computers, you can potentially improve your connection by switching them to wired connections. If you have any sort of web filter or proxy in your network, these may be hindering communication between the computers; exempting GoToMyPC traffic, or using our connection wizard (Windows only) to force a specific port for GoToMyPC to use on either host or client might help.
You can also try reducing the amount of data being sent from the host computer. In GoToMyPC's Preferences, you can reduce the quality settings to improve speed. In Windows settings, lowering your resolution and/or color bit-depth would lower the amount of data being sent from your host, improving speed.
Other things might be outside your control. Depending on your Internet Service Provider, you may not be able to improve your connection (satellite connections are notorious for their high latency).
There are some things that you can do for yourself to try to improve your experience. If you are using WiFi on either your host or client computers, you can potentially improve your connection by switching them to wired connections. If you have any sort of web filter or proxy in your network, these may be hindering communication between the computers; exempting GoToMyPC traffic, or using our connection wizard (Windows only) to force a specific port for GoToMyPC to use on either host or client might help.
You can also try reducing the amount of data being sent from the host computer. In GoToMyPC's Preferences, you can reduce the quality settings to improve speed. In Windows settings, lowering your resolution and/or color bit-depth would lower the amount of data being sent from your host, improving speed.
Other things might be outside your control. Depending on your Internet Service Provider, you may not be able to improve your connection (satellite connections are notorious for their high latency).
