cancel
Showing results for 
Search instead for 
Did you mean: 
New Contributor

Problem with latest update

The latest update for GOTOMYPC for the Mac created a process visible in the Activity Monitor called "g2p_launcherhost" which is an absolute memory hog. It starts out at 70MB and quickly rises to about 8 to 10 GB. Even with compression it quickly creates "yellow" and "red" memory pressures that make it difficult to get work done. After unistalling the whole application, the process disappeared. 

 

What is the solution?

Thanks,

Josef

2 REPLIES 2
LogMeIn Manager

Re: Problem with latest update

Hi @jschratt,

 

Would you be able to follow the directions below and provide us with the logs from your Mac?

 

  1. Download GoToLogFiles
  2. Extract the zip file
  3. Run the file GoToLogFiles.app
  4. Click Continue
  5. Select GoToMyPC as the product and click OK
  6. Once the Success message appears upload the resulting zip file from your desktop to here

 

Glenn is a member of the LogMeIn Community Care Team.

Was your question answered? Please mark it as an Accepted Solution.
Was a post helpful or informative? Give it a Kudo!
New Contributor

Re: Problem with latest update

DONE! Thank you1