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Active Contributor

Session Diagnostics

I ran across this article ( https://support.logmeininc.com/gotomypc/help/how-do-i-run-session-diagnostics) as I was researching ways to better the performance of GoToMyPC for my company. I cannot find the Show Diagnostics anywhere in my Viewer. I have the Session Perfromance under the Help menu, but it doesn't give the detailed information that it looks like the Session Diagnostics gives. How do I get this Session Diagnostics?

This is very important as my company is thinking of switching to another provider unless we can get better performance from GoToMyPC. My users experience significant lag/latency a good 30-40% of the time, which is seriously affecting our business.

2 REPLIES 2
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LogMeIn Contributor

Re: Session Diagnostics

You are probably not on latest GTMPC Build. You might receive the latest build upgrade in few days if you haven't received that yet. In case, you want the upgrade immediately then you may reach out to customer care team or your account Manager and ask for a build upgrade. 

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LogMeIn Contributor

Re: Session Diagnostics

@mlynch1958  Did you notice the GoToMyPC delays starting recently after a specific update?

 

Have you tried running a trace route from an affected Host computer to the GoToMyPC servers?  https://support.logmeininc.com/gotomypc/help/can-i-test-my-connection-1089960781