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New Contributor

Re: uninstall grayed out on windows 10

Sketchy! No thanks, I'll pass...

LogMeIn Manager

Re: uninstall grayed out on windows 10

Make sure you are looking at the correct screen when you are trying to uninstall GoToMyPC. 

When searching for Add/Remove Programs in Windows 10 it will often open a new Apps & Features page instead. This page will show GoToMyPC but, it does not give you the option to uninstall the software.

 

What you want to do is:

  1. Push the Windows button on your keyboard
  2. Type Control Panel
  3. Under Programs, select Uninstall a Program
  4. Locate GoToMyPC and select it
  5. Click Change
  6. Confirm you want to remove the application
Glenn is a member of the LogMeIn Community Care Team.

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New Contributor

Re: uninstall grayed out on windows 10

Followed the link on the solution, ran the file, followed instructions and it offered me a list of installed apps but the app I was trying to uninstall wasn't listed. I was then asked 'Please enter your product code' but product code for what ? the repair file I have just downloaded or the app i'm trying to uninstal ? In either case - where do I find the product code ? 

LogMeIn Contributor

Re: uninstall grayed out on windows 10

@ronl46  I believe that request refers to the Microsoft product code -- not GoToMyPC.  Specifically what operating system are you using there?  Do you see the MyPC icon still appearing in your task bar when you restart the PC?

New Contributor

Re: uninstall grayed out on windows 10

AshC. Thanks for your help. I’m running Windows 10. I am not trying to remove Gotomypc but an app called Groove which yes is still visible. But I now need to know how to find my windows product code, I have a Lenovo laptop with preinstalled windows
LogMeIn Contributor

Re: uninstall grayed out on windows 10

@ronl46  I apologize, this Community Forum is not for general help -- but specifically for LMI related softwares and services.

 

Here's a reference from Microsoft that will hopefully take you further:  https://support.microsoft.com/en-us/help/10749/windows-10-find-product-key

New Contributor

Re: uninstall grayed out on windows 10

I cannot get rid of the gotomypc host launcher which continuously requests my login information. I have uninstalled the program but I cannot find any way remove the host launcher. Using the Microsoft troubleshooter link that was provided I did see a Citrix Online program but, after uninstalling that and restarting the same host launcher appears. The icon still appears in the bottom right of my screen but I have definitely gone through the steps to uninstall the program. 

LogMeIn Manager

Re: uninstall grayed out on windows 10

Hi @louispav,

 

Please give our toll-free support a call and one of our support representatives will connect to your computer and assist you.

 

Glenn is a member of the LogMeIn Community Care Team.

Was your question answered? Please mark it as an Accepted Solution.
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