Confusion over pre-meeting computer/mobile checks prior to online training session

[GlennD]

You're very welcome Jon. I'll post an update here and you will be notified automatically via email.

[Jon Bessant]

Thank you Glenn - your support is very much appreciated!

Kind regards

Jon

[Timi Pacciorett]

I called to complain about this before, but it's still an issue so I'm following up here in the hopes this will make progress.

At least a couple of times a month we get an unhappy customer complaining that our webinar never started. The reason is they click on the "test your connection" link and do not realize they need to click the Join link.

You can say that they should understand, but this is happening to about 2-5% of our attendees and it's a huge pain for them and for us.

Please rephrase the email so it's more clear.

for example:

2. Test your connection (this goes to a dummy account, NOT the real webinar)

Coming soon!

This reminder email was sent to 1 registrant.

This is a reminder that Q&A sessions for prospective LGL customers will start in 1 hour. 
Questions, comments or feedback? Email the organizer.

1. Before the training
2. Test your connection.

Q&A sessions for prospective LGL customers Join Add to calendar Wed, Mar 27, 2019 12:00 PM - 1:00 PM EDT