I am an attendee at weekly sessions online, the organizers have started test driving GoToTraining this week so we can post questions or comments to the entire group. A few of us only see Presenter, Organizer but not "All" in the chat "send" pull down menu. How can I get this fixed? Can it only be changed from the Presenter/Organizer side or what? Thank you!
The GoToTraining Organizer has the ability to restrict attendees from chatting with each other. This is a preference that they control, so you would need to ask the Organizer to allow attendees to chat in order to change this.
Glenn is a member of the GoTo Community Care Team.
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Hi Glenn, thanks for dropping in. There are about 200 attendees in this group and a handful of us do not have "all" as a send to option in the pull down. The majority can post messages to the entire audience. Could the organizer have flipped a switch by mistake on a couple folks? Some in the group have suggested the desk top app is at fault and switching to web version would solve it. But from what I read the web version is intended for participants whose devices don't meet GoTo system requirements. Thanks again, looking forward to your opinion!