Hi Barb, I apologize for the frustration, I completely forgot that the recording needs to be made with out
online recording option, it does not support local recordings at this time. To enable online recording, log into your account and select Settings in the menu on the left, then the Recordings tab.
Glenn is a member of the LogMeIn Community Care Team.
Was your question answered? Please mark it as an Accepted Solution.
Was a post helpful or informative? Give it a Kudo!