Re: Introducing Anytime Trainings - Page 3

Amy Schade · ‎08-25-2016

Hi Glenn, The email issue has been resolved, but now we have a new issue. We sell our events. So, a registrant pays for the event, and when the event is finished, they get the follow up email with the video and materials via Anytime Training. Problem is, the link in that email takes them through the registration and payment option. In other words, to see the video, they have to pay for it again.

Any tips?

GlennD · ‎08-25-2016

Hi Amy, I'm checking with our team for a solution to this issue. I take it you are using the PayPal integration to charge for your training sessions?

Glenn is a member of the LogMeIn Community Care Team.

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Amy Schade · ‎08-25-2016

Yes, Glenn. Via the PayPal integration. The follow up email works great, other than asking registrants to register and pay again. Thanks for your help.

GlennD · ‎08-25-2016

Hi Amy, it looks like this is a bug that was missed. The work around is to create a discount code that will give the attendees a $0.00 price and include it in your follow up email.

Glenn is a member of the LogMeIn Community Care Team.

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Amy Schade · ‎08-25-2016

Thanks for the tip. Let me know if the bug is fixed - asking to register again with a coupon code is too unreliable for us. We know users will miss the info about the code in the email, and we'd get a lot of angry customers.

Debra Swank · ‎09-04-2016

Many likes on your comments here, Ms. Schade.

Debra Swank · ‎09-04-2016

Many likes on your comments here, Ms. Schade.

Sherri11 · ‎11-16-2016

Hi - Can we take a recording and re-name it and upload a different test?

AshC · ‎11-16-2016

Hi Sherri,
If you download a recording, and then re-upload, it changes the attachment to your original, customized registration page. I'm afraid you cannot 'Publish' recordings that you manually upload.

Bill8 · ‎01-30-2017

So I was struggling with this "Publish" button and as you stated, the recording has to be on the GTT website to publish it I think. That option isn't in the Recording settings once you begin a training but it is in the "Settings" area for the overall GTT account. Click on the settings button on the left side of the screen below "generate reports" then click on the "Recording" tab at the top of the new box and use the "recommended" setting of "Save your recordings online"