Is there a way to find a deleted recording?

[Jennifer Guarra]

I accidentally deleted the wrong recording. Is there a way to recall that?  

[GlennD · Accepted solution]

Hi Jennifer,

I'm sorry but it is not possible to recover a Cloud recording after it has been deleted. If it was a local recording made to your computer, the original unconverted files may still be located in a Recording folder in your Documents.

[Jannet Faiz]

If you deleted the converted mp4 recording by mistake, is there a way to recover it using the original (pre-conversion) .g2m file that gets created in tempAV folder in mac? Problem is I cant even see the .g2m file and convert the recording again.

[AshC]

Hi Jannet,
If the original temp files are still on your system, the Recording Manager should find them:

1. Open Finder
2. Search for the temp_AV folder
3. Right-click the recording file in the temp_audio or temp_video folder
4. Click Open With and select GoToMeeting Recording Manager
5. Click Convert Recording

[Jannet Faiz]

I dont see the temp_audio or temp_audio file for this particular recording in the tempAV folder
However I didnt particularly delete them either earlier

[AshC]

If you uninstalled the GoToMeeting software, that would also remove this folder along with the temp files.

[Jannet Faiz]

Nope, didn't uninstall the software either

[AshC]

One final suggestion I have would be to search the entire system by the meeting name or ID.

[Jannet Faiz]

Let me look for it. Is there a way it automatically  removes the temp_ file after conversion to .mp4?

[AshC]

The temp files should remain in play unless GoToMeeting is uninstalled.  Feel free to test with a new GoToMeeting recording to see the behavior for yourself.