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Jennifer Guarra
New Contributor

Is there a way to find a deleted recording?

I accidentally deleted the wrong recording. Is there a way to recall that?  
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Accepted Solutions
GlennD
GoTo Manager

Hi Jennifer,

I'm sorry but it is not possible to recover a Cloud recording after it has been deleted. If it was a local recording made to your computer, the original unconverted files may still be located in a Recording folder in your Documents.

Glenn is a member of the GoTo Community Care Team.

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10 REPLIES 10
GlennD
GoTo Manager

Hi Jennifer,

I'm sorry but it is not possible to recover a Cloud recording after it has been deleted. If it was a local recording made to your computer, the original unconverted files may still be located in a Recording folder in your Documents.

Glenn is a member of the GoTo Community Care Team.

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Jannet Faiz
New Contributor

If you deleted the converted mp4 recording by mistake, is there a way to recover it using the original (pre-conversion) .g2m file that gets created in tempAV folder in mac? Problem is I cant even see the .g2m file and convert the recording again.
AshC
GoTo Moderator

Hi Jannet,
If the original temp files are still on your system, the Recording Manager should find them:

  1. Open Finder
  2. Search for the temp_AV folder
  3. Right-click the recording file in the temp_audio or temp_video folder
  4. Click Open With and select GoToMeeting Recording Manager
  5. Click Convert Recording

 


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Jannet Faiz
New Contributor

I dont see the temp_audio or temp_audio file for this particular recording in the tempAV folder
However I didnt particularly delete them either earlier
AshC
GoTo Moderator

If you uninstalled the GoToMeeting software, that would also remove this folder along with the temp files.


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Jannet Faiz
New Contributor

Nope, didn't uninstall the software either
AshC
GoTo Moderator

One final suggestion I have would be to search the entire system by the meeting name or ID.

 

 


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Jannet Faiz
New Contributor

Let me look for it. Is there a way it automatically  removes the temp_ file after conversion to .mp4?
AshC
GoTo Moderator

The temp files should remain in play unless GoToMeeting is uninstalled.  Feel free to test with a new GoToMeeting recording to see the behavior for yourself.



Ash is a member of the GoTo Community Care Team.

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