cancel
Showing results for 
Search instead for 
Did you mean: 
Jennifer Guarra
New Contributor

Is there a way to find a deleted recording?

I accidentally deleted the wrong recording. Is there a way to recall that?  
1 ACCEPTED SOLUTION

Accepted Solutions
GlennD
GoTo Manager

Re: Is there a way to find a deleted recording?

Hi Jennifer,

I'm sorry but it is not possible to recover a Cloud recording after it has been deleted. If it was a local recording made to your computer, the original unconverted files may still be located in a Recording folder in your Documents.

Glenn is a member of the GoTo Community Care Team.

Was your question answered? Please mark it as an Accepted Solution.
Was a post helpful or informative? Give it a Kudo!

View solution in original post

10 REPLIES 10
GlennD
GoTo Manager

Re: Is there a way to find a deleted recording?

Hi Jennifer,

I'm sorry but it is not possible to recover a Cloud recording after it has been deleted. If it was a local recording made to your computer, the original unconverted files may still be located in a Recording folder in your Documents.

Glenn is a member of the GoTo Community Care Team.

Was your question answered? Please mark it as an Accepted Solution.
Was a post helpful or informative? Give it a Kudo!
Jannet Faiz
New Contributor

Re: Is there a way to find a deleted recording?

If you deleted the converted mp4 recording by mistake, is there a way to recover it using the original (pre-conversion) .g2m file that gets created in tempAV folder in mac? Problem is I cant even see the .g2m file and convert the recording again.
AshC
GoTo Moderator

Re: Is there a way to find a deleted recording?

Hi Jannet,
If the original temp files are still on your system, the Recording Manager should find them:

  1. Open Finder
  2. Search for the temp_AV folder
  3. Right-click the recording file in the temp_audio or temp_video folder
  4. Click Open With and select GoToMeeting Recording Manager
  5. Click Convert Recording

 


Ash is a member of the GoTo Community Care Team.

Was your question answered? Please mark it as an Accepted Solution.
Was a post helpful or informative? Give it a Kudo!
Jannet Faiz
New Contributor

Re: Is there a way to find a deleted recording?

I dont see the temp_audio or temp_audio file for this particular recording in the tempAV folder
However I didnt particularly delete them either earlier
AshC
GoTo Moderator

Re: Is there a way to find a deleted recording?

If you uninstalled the GoToMeeting software, that would also remove this folder along with the temp files.


Ash is a member of the GoTo Community Care Team.

Was your question answered? Please mark it as an Accepted Solution.
Was a post helpful or informative? Give it a Kudo!
Jannet Faiz
New Contributor

Re: Is there a way to find a deleted recording?

Nope, didn't uninstall the software either
AshC
GoTo Moderator

Re: Is there a way to find a deleted recording?

One final suggestion I have would be to search the entire system by the meeting name or ID.

 

 


Ash is a member of the GoTo Community Care Team.

Was your question answered? Please mark it as an Accepted Solution.
Was a post helpful or informative? Give it a Kudo!
Jannet Faiz
New Contributor

Re: Is there a way to find a deleted recording?

Let me look for it. Is there a way it automatically  removes the temp_ file after conversion to .mp4?
AshC
GoTo Moderator

Re: Is there a way to find a deleted recording?

The temp files should remain in play unless GoToMeeting is uninstalled.  Feel free to test with a new GoToMeeting recording to see the behavior for yourself.



Ash is a member of the GoTo Community Care Team.

Was your question answered? Please mark it as an Accepted Solution.
Was a post helpful or informative? Give it a Kudo!