Copies of Chats

[GlennD]

I have run some test sessions in GoToMeeting and GoToTraining and the Chat logs were saved automatically for GoToMeeting, but not GoToTraining. I have reported this to the team.

[GlennD]

We plan to release an update early next week that will add Automatically saving the Chat Log to the new GoTo Training experience.

[galmind]

Would like to know when this happens.  Will you be sending out the notice?  

[GlennD]

Hi,

We are in the final stages of testing the update that includes automatic chat log downloads for GoTo Training, everyone should have it by the end of this week. Once I have confirmed it is working in my own account I will post another update.

[GlennD · Accepted solution]

Hi everyone,

I am happy to report that the automatic saving of chat logs to your Documents folder is now working in GoTo Training. To enable it:

[galmind]

Excellent news.

[VRLDO]

We ran a dry run webinar this afternoon and I had the button clicked to auto-download. It did not work. I was using the GoTo app, as opposed to connecting through a browser tab.

[GlennD]

Hi @VRLDO,

Can you please launch the GoTo App and run Check For Updates?

I have checked with the support team and this is the first report of automatic chat logs not being saved since we made the feature available last week. I held another test GoToTraining session and the chat logs were saved to the Documents folder of both of the computers involved. 

[VRLDO]

I clicked the "Check for Updates" in the top right and it immediately indicated that it was up to date. I created a "train now" training, entered a couple of lines of chat and got a file. Not sure what happened earlier. I'll have to run a couple more tests tomorrow.

[galmind]

I'm not sure how to do that.  When I log in, I think I'm going through the browser.  Not sure I have the app because I am not the primary administrator for our account.  But, I could be missing something.   Maybe send me steps for this?