some of the attendees joining the trainings through the web (using Chrome or Firefox) don't have the "share webcam" option in their control panel (as you can see in the picture below). This is confirmed by the fact that as an organizer I cannot see any webcam icon nearby their names.
On the other hand, their webcams work perfectly when they use other web platforms.
Would you help me find a solution? Thank you very much.
We have experienced the same exact problem this morning. People were not able to join using a webcam
If your web-app attendees are using the newest version of Chrome then they should be able to preview and share their webcams in the training session. If not, we'd like to know what operating system they're using, on what kind of devices to recreate the problem.
here some information about computer and browser used . Please let me know if there is anything else you need to know. Thank you!
OS Name Microsoft Windows 10 Enterprise
Version 10.0.17763 Build 17763
System Name L6AD0022SFI
System Manufacturer LENOVO
System Model 20JJS45400
Google Chrome Version 83.0.4103.97 (official Build) (a 64 bit)
Thanks @RRusso ,
As long as there were less than 6 webcams being shared at the time, then the attendees using the GoToTrainig web version should see this: https://support.goto.com/training/help/share-your-webcam-instant-join-app-g2t090010
I confirm you that here were less than 6 webcams being shared at the time. Furthermore, yesterday we run another session with just 4 participants and the 2 joining via Instant Join App using Google Chrome (with all the technical information shared above) didn't even have the webcam icon.
I read the link that you sent me and a some point it says "This feature is only available to attendees running Google Chrome. If you do not see the option to share your webcam, then the organizer may have disabled it" and also "The features that are available on your account may vary depending on your subscription plan"
How can I check if somehow I disabled the webcam option or it is not included in my subscription plan?
Thank you for your support!
Attendees cannot share webcams at all, so if these were attendees only, and not staff members that explains the behavior.
Staff members joining via web app should consider upgrading to the native app for full presenter features, as the web app will still have some limitations.
honestly I'm very confused. Now you are saying that attendees using google chrome cannot share their webcams because they are attendess and not organizers/presenters...
This is quite daunting... and searching in the community I noticed one of your posts (unresolved for that matter dating back to 2018).
Pasted here (please see point your point 3...)
I'd like to address your concerns here:
09-05-2018 12:21 PM
also we find the following link
So what is it?? Can they or can't they share their webcams??
Today we ran a session and some were able to share their webcam and a large majority weren't...
Honestly it is so frustrating not to get a straight answer on this...
I apologize, there are some differences between GoToTraining and GoToWebinar web app functionality, and also between browsers and operating systems. Currently to host a training you need the desktop app: https://support.goto.com/training/help/system-requirements-for-organizers-g2t010024
G2T Attendees can still share webcams with the correct permissions: https://support.goto.com/training/help/instant-join-feature-comparison-g2t030006