Verify email address in GoToWebinar registration process.

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Verify email address in GoToWebinar registration process.

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Verify email address in GoToWebinar registration process.

The people who register for GoToWebinar consistently mistype their email address in the registration form, which means they never receive a confirmation message or any other follow-up with how to connect to the webinar. It would be great if the webform required peole to verify their email address by entering it twice and then validated that both fields match.

9 Comments
Thom Ulmet
New Contributor
Also, if the their mistake is someone else's email, this mystery person gets the invitation to attend. happens all the time. John.smith@college.edu might accidentally type john.smith@gmail.com. Now the wrong John Smith is invited and gets all the reminder emails. Thankfully Citirx now gives the option to delete a registration, but that only helps when the wrong person sends an email to me and by that time is usually upset they got added to some random registration in the first place. The double entry will hopefully catch some of those registrations. Can you make it an option just in case some organizers don't want that in their registration form?
Peggy Rademaker
New Contributor
Yes, this would be great! A workaround to take care of at least some of the errors is to add a field on the registration form itself asking that they re-enter their email address. It won't do a password match, but it at least allows a check.

On a related note, I would like GoTo to add the ability to customize the field names, and the display order, of the fields on the registration form.
Charlaine
New Member
Or even and easy way to correct the e-mail address. Most of the time we notice these mistakes but it's not easy to fix.
David Hunt
Active Contributor
I spoke to Citrix product management folk well over a year ago and made the same suggestion about asking for the email to be entered twice(and verified). Nothing has happened though. I also suggested it would be good if the host could edit registration detail to correct errors - on WebEx people do have to enter their email address twice and people do occasionally mistype it identically twice!
Robin Stout Mig
New Contributor
I also requested this enhancement on March 26, 2015. I agree with Thom it should be an option for organizers. I also think the enhancement should NOT allow copy and paste (like at banking sites) but require the registrant to manually type the e-mail address twice. That feature in itself usually catches most fat finger mistakes. This is especially important for organizers who find themselves having to cancel an incorrect registration and approve a correct one two minutes before a webinar begins!
Kait Laufenberg
New Member
Ditto. I've contacted Citrix about this more than once as well. It's a constant issue and so frustrating when I can't correct the email as the organizer. Asking a registrant to re-register after we've cancelled their registration because of a typo in an email address is bad customer service. I agree, Citrix needs to add a duplicate email entry on the registration form or allow the organizer to make the change on the admin side.
presidentkygs
New Contributor

Love the platform. It's allowing us to connect with our community members in a really meaningful way (hopefully now and in the future even when the pandemic is over).

 

I have a major ask that will prevent me from going insane. I am running a series right now that has 250 people registered for it. Of those, I discovered a half dozen incorrectly typed their email addresses wrong in their registration. It took me several hours to figure this out and come up with a work around to correct it. It was a paid registration for the webinar series, so I had to create a unique discount code for each of them to re-register and send them an explanation email walking them through how they incorrectly entered their email and how to re-register so they could accesss the webinar series.

 

Would it please be possible to add a field that requires the user to re-enter their email for accuracy verification? I have to do this all the time with e-commerce sites, my bank, etc., so I don't think it would be too much of an nuisance for the user. I guess you could also make it optional so if an organizer doesn't think its needed, they don't have to make it required. 

 

One other request, can you please consider adding an e-commerce feature so organizers can use Stripe to sell the webinar after the fact? I love how elegant the recording, rendering, archiving of a past webinar works, but would love to be able to sell these webinars after they are published and earn revenue off them. Now to do this, we have to create a workaround using PayPal and it isn't very user friendly. My guess is this feature would likely pay for itself as LogMeIn would earn more revenue from Stripe transactions v/s sending that revenue to PayPal.

 

Thanks again for an exceptional product. Overall we are having a great experience, so these requests are more about improving the organizer experience v/s complaints.

 

Thank you and have a good day.

 

Kind regards,

Christopher

AshC
LogMeIn Contributor

Hi Christopher,

Thanks for the feedback!

 

We are considering email verification upon registration and an option to charge for recordings in the future. They are two separate ideas that have been discussed here in the past, though I don't know if they're on the drawing board for development yet.

presidentkygs
New Contributor

Thank you for responding. That's the hallmark of a really great company and I really appreciate it. It makes me feel good knowing someone actually read what I took the time to write and to process it and then write back. So many companies could learn a thing or two if they just listened. I really appreciate your responsiveness and the fact that your leadership thinks this is important as well. Have a great week and keep up the good work. Kind regards, Christopher