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New Contributor

Admin is not able to join the webinar as it was in the old view if he has lost the connection

If the administrator has lost his connection he is no able to join the webinar as it was in the old view. We need to launch the old system view to be able to join the webinar with admin role

3 REPLIES
LogMeIn Contributor

Re: Admin is not able to join the webinar as it was in the old view if he has lost the connection

@LiudaN  Sorry for the trouble.  I'm not aware of a join problem for Organizers/Admins with the new GoToWebinar layout...

 

Since the problem began have you been able to test an alternate computer with the same credentials?

New Contributor

Re: Admin is not able to join the webinar as it was in the old view if he has lost the connection

We have tried. Here is the video about this issue https://www.screencast.com/t/WrhJLiUb
LogMeIn Contributor

Re: Admin is not able to join the webinar as it was in the old view if he has lost the connection

@LiudaN  Thanks for the video.  We are aware of this confusion and are looking for alternate ways to get multiple organizers into session when it has already began.  As a workaround you can also use the Organizer Join Link in the GoToWebinar Reminder emails.