Attendee do not receive the registration link and neither appear on the registration list

[Cristina_B]

Hello there,

We have attendees (some that attend many times already), that after registering don't receive the registration email and if I check the registration list on the webinar setting page, they don't appear there either. 
How can I solve this issue? 

Thanks,

Cristina 

[AshC]

Hi Cristina,

If an attendee isn't even appearing on your registration list, then the problem may be within their browser itself.  I suggest testing an alternate browser first.