Audience View disappeared on changing presenter??

[Helen Garner]

I just ran a webinar as organiser. The presenter (not me) is a long time GoTo user so understands the platform. They were however using a new computer for the first time - Mac. They logged in ok. We saw their webcam ok. Audio ok.

It seemed all good until I made them Presenter - at which point the 'Audience View' panel disappeared.

So we could see all Presenter and Panellist webcams - but not the Presenter's screen to show the powerpoint.

From the presenter's perspective, they thought they had full 'Sharing' functions - could see the controls and shared their screen - but for the rest of us there was nothing, not even a blank screen because it was like the Audience View no longer existed.

We switched back to me as Presenter and the Audience View panel reappeared. Switched back and it disappeared again. They logged out and rejoined - same issue. Aaargh!!

Can anyone help me understand what happened here? And of course, how we could fix this?

Thanks a bunch.

Helen

[JHB]

Audience view feature isn't available on the Mac, I believe. 

I usually encourage my Mac presenters to log in as an attendee on their phone or other device (mute everything) if they are working solo and want the comfort of seeing what is being broadcast.

[Chris Droessler]

Audience view was not available on the Mac in the past, but is now part of the Mac GoTo Control Panel.

I always have a second device connected to the webinar so I can see what the audience sees, as well as to see the visual indicator of my audio, which gives me confidence that the audience can hear me.

[JHB]

Good to know. I had a Mac user present for me in May and again about 3 weeks ago. She had no presenter panel. It may be a version issue. Next time I'll suggest she remove the app and start fresh.

[AshC]

@Helen Garner  You would not see the 'Audience View' pane when someone else is presenting, as their screen sharing should then appear in the actual viewer window.  If nobody saw their screen, then we'd want to know more about their local environment, such as the device / operating system / network connection type / presentation material.