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New Contributor

Audio and Video Input

Hi everyone,

i'm new to this community but familiar with the gotowebinar software.

i've done several webinars, small and large ones, and always ended up with the same problems.

Coming from an experienced event company, i naturally used our professional streaming gear for gotowebinar.

The first issue i ran into was, that there seems to be no official supported specs list for any of the LogMeIn products.

I am talking audio sample rates, resolutions, framerates etc. Me and other technicians i talked to, tried all kinds of settings, but never had satisfying nor constant results. I tried different Audio Interfaces, and some seem to work for vocals, but as soon as there is music or anything else fed into the webinar software, it fails miserably. The video interfaces worked even worse.


So the big question is: What are the supported settings for gotowebinar?


I know that gotowebinar's biggest use case is just webcams and usb mics/headsets, but those have certain specs too. In these times a lot of our customers, who already used LogMeIn solutions in the past, want to host huge shows with this software and at this point  i have to tell them, that it's not possible with gotowebinar right now.


If this is not the intended use for the software i'm fine with that, but would like to have something like and official statement from LogMeIn, regarding those issues.


Kind Regards


Respected Contributor

Re: Audio and Video Input

GoTo crops the webcam input, so you have to allow for that when framing your camera shot, or feeding external video. Go to will automatically mirror your webcam input image. Not bad for a headshot, but bad when text is involved.  We have asked for GoTo to install switches to defeat these feature when we don't need them.


GoTo employs a downward expander on the audio input.  Like a noise gate, this audio filter reduces the volume of anything below a certain level.  This is great for reducing background noise for a normal presenter, but destroys music, and ruins the sound of a soft-spoken presenter.  We have asked for GoTo to install a switch to defeat this feature when we don't need it.


I've been in the pro-audio business for 40 years and have been using GoToWebinar for 10 years.  I have discussed much of this in these GoTo discussion boards.  Do a search.


I often use an ATEM-Mini (all default settings) to input HDMI and audio sources into GoTo.


My personal setup when I am hosting webinars is a AKG C535 mic, JoeMeek ThreeQ compressor (carefully tweaked), ATEM-Mini, to the Mac via USB.  Additionally, a JVC camcorder connected to the ATEM Mini for the visual input.


When I am feeding a room full of live mics into GoTo, I run the output of my sound board (usually an X32) to a Shure X2u.  I used to use a Blue Icicle, which was great, but did not work on the latest Windows OS.  I normally use Macs, but sometimes have to connect to a house PC.


I hope all this helps.