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New Contributor

Re: Audio and Video Out of Sync

So, we've found the original unconverted file, what can I do with it? I can't open it, or at least don't know what app I can open it with, but can I "convert" it? How?
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LogMeIn Contributor

Re: Audio and Video Out of Sync

@Paulhesp  If the temporary recording files are still good (and bigger than 1 MB), placing them inside the preferred recording storage folder should then allow the GoToMeeting software to 'see' them and offer to convert them: 

  1. Open up the desktop GoTo preferences, and view the Recording category. 
  2. Confirm the preferred location, and press the Convert Recordings Now button.
New Contributor

Re: Audio and Video Out of Sync

Many thanks, we now have a good recording.