@Shaz1 What I can offer is full control of muting ability through the telephone for all staff members, unless you choose to use the 'mute-all' function.
Although I've heard that screen readers do not work well with the GoTo software, we do have several accessibility shortcuts available if they have the control panel open (should open automatically if the GoTo Opener was used previously there): https://support.goto.com/webinar/help/what-accessbility-features-are-available-in-gotowebinar
Ash is a member of the LastPass Community Care Team.
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