Broken link on "can't join my session" page

[LLL1]

Hi, there is a broken link on the "can't join my session" page:

https://support.goto.com/webinar/help/i-cant-join-my-session-g2w060002

On the bottom it says  "If you can see the webinar software or shared screen, but you aren't hearing anyone speak, you likely just need help connecting to audio. Learn more." and when you click on "Learn more" the link leads to a 404 error page.

This needs to be fixed ASAP but there is no obvious ways to report website errors. Suggestions on how to get this fixed as quickly as possible?

[AshC · Accepted solution]

@LLL1  Thank you for reporting this.  I will have the team update this support article with new links.

[LLL1]

Hi, it's been nearly a month and the link is still broken., just wanted you to know.

[AshC]

@LLL1  We filed a ticket for this problem and resolved it within 24 hours.

I'm not able to reproduce any errors when clicking all of the 'Learn More' links.  Can you try clearing your browser cache and testing again?

[LLL1]

Under "I can see the webinar, but I can't hear the audio (or vice versa) click on "Why can I see the screen or hear the audio (but not both)?"

The link on the page leads to: https://support.goto.com/webinar/help/FAQ_Why_can_I_only_see___.html which says "Sorry, this page isn’t available"

[AshC]

Thanks, I'll double check that link as well.