Can't share videos with Lite plan

[NWC_GTW_Admin]

When checking the GoToWebinar purchase WEB page, [Video Sharing] is enabled in the Lite plan.
("Pick your online webinar plan", https://www.gotomeeting.com/webinar/pricing)
However, the menu was grayed out in GoToWebinar Lite and I could not upload the video file.

Is the information on the purchase page correct?

[AshC]

Hi @NWC_GTW_Admin

The pricing page should be up to date.  If you had an older subscription (3+ months old) where a different plan tier was missing features, then it's possible video sharing wasn't activated. In this case, Customer Support can correct the issue if you call in directly.

[NWC_GTW_Admin]

I purchased GoToWebinar Lite on July 22nd.
I haven't tried GoToWebinar with that account, so the old settings don't exist.

It is difficult for me to call Customer Support directly.
I'm not fluent in English conversation.

Can I contact Customer Support by non-immediate means?
I need time to translate and understand English.