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nmatan
New Member

Can't switch to GotoWebinar Starter

Hello

I had a gotowebinar pro edition and due to COVID budget is getting cut.

I wanted to downgrade to gotowebinar starter edition but I don't see any way to do that.

I pressed buy on this page:

https://www.gotomeeting.com/en-il/webinar/pricing

Which redirects me here:

https://www.gotomeeting.com/en-il/webinar/buy/starter

But since I already have an account I click "Log In" under "my acocunt setup".

After logging in, it redirects me to https://billing.logmeininc.com/ where I only see my current pro subscription.

If I try to edit my current subscription, I'm given the option to either stay on Pro or upgrade to Plus.

Is there really no way to downgrade to starter?

I couldn't even get anyone from sales to contact me regarding this.

1 REPLY 1
GlennD
GoTo Manager

Re: Can't switch to GotoWebinar Starter

Hi @nmatan,

 

Sorry for the frustration, please call our toll-free support and they will assist you with this https://support.goto.com/webinar/help/how-do-i-contact-gotowebinar-customer-support-g2w090151

 

 

Glenn is a member of the GoTo Community Care Team.

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