cancel
Showing results for 
Search instead for 
Did you mean: 
Emoke
New Contributor

Cant cancel inactive subsciption

Hi,

We had GoToWebinar Plus subscription is the summer, but it is expired and is now in "inactive"status - so I cant cancel it.

How can I cancel it?

We want to subscribe for Pro plan, but now it allows  just the Plus.

 

Képernyőkép 2020-09-23 104919.png

3 REPLIES 3
AshC
Retired GoTo Contributor

Re: Cant cancel inactive subsciption

@Emoke  What happens if you try to purchase from this GoToWebinar pricing page?  https://www.gotomeeting.com/webinar/pricing


Ash is a member of the LastPass Community Care Team.

Was your question answered? Please mark it as an Accepted Solution.
Was a post helpful or informative? Give it a Kudo!
Emoke
New Contributor

Re: Cant cancel inactive subsciption

When I log in, it sends me back to my subscription page, where I can purcase only the Plus option. 😞

AshC
Retired GoTo Contributor

Re: Cant cancel inactive subsciption

As long as the previous subscription is disabled you should be able to purchase after logging in.  If not, go ahead and give our Support department a call at your convenience. 


Ash is a member of the LastPass Community Care Team.

Was your question answered? Please mark it as an Accepted Solution.
Was a post helpful or informative? Give it a Kudo!