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Ken4
Contributor

Cloud Recording Issue

We too are having an issue loading a recording in the cloud from a webinar that ended at 2:30 ET today. Have another webinar at 6 PM ET. We're still able to convert recordings on our desktop as a backup but these won't have web can in the recording unfortunately. 

 

Thanks for working to resolve this issue

6 REPLIES 6
AshC
LogMeIn Contributor

Re: Cloud Recording Issue

@Ken4   You may be affected by a server disruption that occurred recently.  You can stay up to date on all GoTo service status' through this site any time: https://status.gotomeeting.com/ 

Clementine
New Contributor

Recording still processing

Hello,

 

We held a webinar more than 12hours ago but it looks like  our recording is still processing in the video library. Is there a way to speed things up or have an overview of when it will be available for download?

This is the first time this happens, it's usually available fairly quickly.

 

Thank you,

Clementine

Ken4
Contributor

Re: Cloud Recording Issue

My recordings converted over just fine. Thanks for fixing this so quickly

AshC
LogMeIn Contributor

Re: Recording still processing

@Clementine   We are working to restore the data misplaced during the recent server disruption (AWS), and hope to have this completed within 48 hours.  If you cannot wait that long, you may call directly into Support for a case escalation request. 

Michael5943
Active Contributor

Re: Cloud Recording Issue

Is there a way to speed things up or have an overview of when it will be available for download?

Tags (1)
AshC
LogMeIn Contributor

Re: Cloud Recording Issue

[Update]  We identified a cloud recording server problem that prevented some recordings from playback.  This issue is now fully resolved. 

 

If you still have not seen the data return you can call Customer Support to request a case escalation for review.