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webinarfbk
New Contributor

Disgusting quality of recorded video.

We send you a stream for broadcast in excellent quality. Why do you keep videos in disgusting quality all the time?
You store the video in the poor quality in which it was displayed to the webinar listeners.
Download the video for October 26 in the same quality as we sent it to you.

3 REPLIES 3
AshC
LogMeIn Contributor

Re: Disgusting quality of recorded video.

Hello @webinarfbk ,

Exactly what parts of your webinar recording do you feel are lower quality than the broadcast itself? 

 

Have you tried recording a broadcast by yourself, to the cloud section of your account? 

Does it vary at all if you store the recording locally? 

webinarfbk
New Contributor

Re: Disgusting quality of recorded video.

ALL recording is of poor quality!

 

  No, we don't need that.

 

 I do not store locally.
GIVE the unconverted entry for October 26 !!!

AshC
LogMeIn Contributor

Re: Disgusting quality of recorded video.

@webinarfbk   If you feel like this particular webinar has been converted incorrectly, then you'll want to file a case with Customer Support so they can take a look at the original, as well as compare it to the current behavior when you record a new webinar.  This will be part of the troubleshooting needed to investigate further.