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Active Contributor

FireFox, Chrome say the registration page is not secure

Here's one of the registration page links GoToWebinar generates for us:
https://attendee.gotowebinar.com/register/7000408399254016770

If I open it in FireFox (v54.0.1), there's a yellow exclamation mark in the address bar and the message says "Connection is not secure". Similar thing happens in Chrome (60.0.3112.90). I'm seeing lots of clickthroughs in my email , but only a few registrations and I'm guessing that might be the reason.



23 REPLIES 23
LogMeIn Manager

Re: FireFox, Chrome say the registration page is not secure

Hi Vladimir,

The registration fields of our pages are secured via https, the branding logo you added to your registration page is what this message is referring to.

 

Glenn is a member of the LogMeIn Community Care Team.

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Active Contributor

Re: FireFox, Chrome say the registration page is not secure

Hi Glenn,

Thanks for looking into it.

Is there a way for me to have branding and not have a warning? I don't think users will go into details of what exactly makes the page insecure... So I'm looking for a way to keep the logo and have the page appear to be secure. I guess it shouldn't be one or the other :-)

The image, after all, is loaded from GoToWebinar servers, I no longer have control over its "security" so to speak.

Thanks
Active Contributor

Re: FireFox, Chrome say the registration page is not secure

Hi Glenn,

Thanks for looking into it.

Is there a way for me to have branding and not have a warning? I don't think users will go into details of what exactly makes the page insecure... So I'm looking for a way to keep the logo and have the page appear to be secure. I guess it shouldn't be one or the other :-)

The image, after all, is loaded from GoToWebinar servers, I no longer have control over its "security" so to speak.

Thanks
LogMeIn Contributor

Re: FireFox, Chrome say the registration page is not secure

Hi Vladimir,
The security warning specifically refers to new sites Chrome may not be familiar with.  After adding an exception there, the Chrome message should no longer return.


Active Contributor

Re: FireFox, Chrome say the registration page is not secure

Hi Ash

That would "solve" the issue for me alone, not for the customers who get the "Register for the Webinar" link from me in emails. They will click the link, get to the registration page, and see the page as "insecure" regardless of my security exceptions.

In other words, I'm not worried about myself, I'm worried that when I send out a newsletter that has links to upcoming webinars, our customers will click the links but will not want to register because the page appears to be insecure.

So the question is... Is there a way to have an initially-secure-for-everybody page with custom branding?

Thanks
LogMeIn Contributor

Re: FireFox, Chrome say the registration page is not secure

It would seem that Chrome is the only browser currently flagging these images as unsecure.  If we can get any more information pertaining to the 'why' or 'how' to workaround the flag we will update the community here.

 

New Contributor

Re: FireFox, Chrome say the registration page is not secure

Hi, we do have the same problem and there is a warning in firefox, too. The best solution would be, that you guys implement an ssl certificate for your subdomain: http://images.gotowebinar.com/

That might be not so difficult, right?
New Contributor

Re: FireFox, Chrome say the registration page is not secure

Hi, we do have the same problem and there is a warning in firefox, too. The best solution would be, that you guys implement an ssl certificate for your subdomain: http://images.gotowebinar.com/

That might not be so difficult, right?
New Contributor

Re: FireFox, Chrome say the registration page is not secure

Our customers are complaining that the webinar registration pages presented and hosted by GoToMeeting are being reported as InSecure in today's modern browsers. This is because the customisable logos we upload are hosted on a service, provided by GoToMeeting, that is only presented over HTTP (http://images.gotowebinar.com/...) rather than HTTPS (https://images.gotowebinar.com/...). As the registration page is presented over HTTPS, this conflict is causing our end users concern and reducing registration take-up. Surely GoToMeeting could add an HTTPS capability (Let's Encrypt SSL Certificates are even free these days) to secure the images and prevent browser warnings and customer concerns?