GTW Reminder Emails Show Wrong Timezone

[taissiab]

Hello,

We are seeing a different time zone related issue.

• The webinar is scheduled for 2 pm Singapore time.
• When registrants in Singapore receive the confirmation email and click on Join Webinar button they arrive to a page that says webinar will begin in x days at this time.
• The time shown to Singapore users on this page is 2 pm CST. 2 pm CST is not equivalent to 2 pm Singapore time though.
• Alternatively, when I click on the Join button in the US, I see correct equivalent time in PDT, 11 pm.

What can I tell my Singapore team about this? They think that the time currently showing is going to confuse registrants.

[AshC]

@taissiab I apologize for the inconsistency there.  We continue to investigate and should have more updates within the next week.

[NewUser2020]

Hi

We also are experiencing this problem.   We have a weekly webinar set up and the dates and times show as 3:00 pm - 4:00 pm BST.  The participants get a reminder email with time zone BST and correct start time of 3:00 pm but the Panelists/Organisers are getting reminder emails with time zone GMT and shows the meeting starting an hour earlier at 2:00 pm.

How can we sort this.

Thanks.

[jayh]

I have the webinar series set up for a 1pm Eastern start time. But, all of the reminder emails reflect a 5pm GMT start time. I have checked everywhere in our profile and on the webinar and there is no place to correct this. Can anyone advise what i might be missing?

[Chloe_CU]

Hi, we have been experiencing exactly the same issue for 2 weeks now.

This occurs for both our presenters and our attendees. 

Hoping a fix can be established soon.

C.

[Jayne L]

Hi folks.  

Any update on this one?

We had organizers  and panelists with the wrong time zone.  Attendee sent me her reminder with the right information.

Note: this does make me lean to making everyone an attendee and promoting them.

[AshC]

We have this issue resolved in the 10.10 version I believe.  It should be released in the coming days:  https://community.logmein.com/t5/GoToWebinar-News/bg-p/GoToWebinar-Release-Notes 

[Pixo]

Great, thank you. I also have anothe issue. I can not create new webinars. I can only copy a webinar. When I try to make a new webinar the Schedule button is always greyed out. I'm using Firefox on a Mac. I'll have to try another browser to see if it's related to Firefox.

[PIC]

Hi,

Has this release dropped yet? I don't see v10.10 on that page and we're still getting the wrong timezone in some reminder emails.

[AshC]

HI @PIC ,

I expect this fix by months end.  Sorry I don't have an exact timeline, as we still have to finalize testing (to make certain nothing else goes wrong).