Hello,
We are seeing a different time zone related issue.
What can I tell my Singapore team about this? They think that the time currently showing is going to confuse registrants.
@taissiab I apologize for the inconsistency there. We continue to investigate and should have more updates within the next week.
Hi
We also are experiencing this problem. We have a weekly webinar set up and the dates and times show as 3:00 pm - 4:00 pm BST. The participants get a reminder email with time zone BST and correct start time of 3:00 pm but the Panelists/Organisers are getting reminder emails with time zone GMT and shows the meeting starting an hour earlier at 2:00 pm.
How can we sort this.
Thanks.
I have the webinar series set up for a 1pm Eastern start time. But, all of the reminder emails reflect a 5pm GMT start time. I have checked everywhere in our profile and on the webinar and there is no place to correct this. Can anyone advise what i might be missing?
Hi, we have been experiencing exactly the same issue for 2 weeks now.
This occurs for both our presenters and our attendees.
Hoping a fix can be established soon.
C.
Hi folks.
Any update on this one?
We had organizers and panelists with the wrong time zone. Attendee sent me her reminder with the right information.
Note: this does make me lean to making everyone an attendee and promoting them.
We have this issue resolved in the 10.10 version I believe. It should be released in the coming days: https://community.logmein.com/t5/GoToWebinar-News/bg-p/GoToWebinar-Release-Notes
Great, thank you. I also have anothe issue. I can not create new webinars. I can only copy a webinar. When I try to make a new webinar the Schedule button is always greyed out. I'm using Firefox on a Mac. I'll have to try another browser to see if it's related to Firefox.
Hi,
Has this release dropped yet? I don't see v10.10 on that page and we're still getting the wrong timezone in some reminder emails.
HI @PIC ,
I expect this fix by months end. Sorry I don't have an exact timeline, as we still have to finalize testing (to make certain nothing else goes wrong).