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New Contributor

Getting Admin Account Details

The person who setup our account on GoToWebinar has left our company, and we would like to get the email address of the admin for our account so that we can reset the password and gain access.

 

Is there someone I can talk to about getting the email address of the administrator of our account?

3 REPLIES 3
LogMeIn Contributor

Re: Getting Admin Account Details

@HubSpot  You can call Customer Support 24 / 7 for that information.  Please be prepared to confirm the account billing details if you are an online subscriber.

 

** The contact links are currently towards the bottom of any GoTo support article: https://support.logmeininc.com/gotomeeting/help/how-do-i-contact-gotomeeting-customer-support-g2m090...

 

New Contributor

Re: Getting Admin Account Details

Hi @AshC ,

 

I am not able to get our billing information.  When I click on the billing information link, I am asked to login and my GoToWebinar credentials do not work.  Is there some other way of getting the required information?

LogMeIn Contributor

Re: Getting Admin Account Details

You can click on my Community name to send me the Organizer login email for your account, in private.