I am unable to edit any recordings. I had never experienced this issue before this week. I have tried multiple recordings, have downloaded and re-uploaded a recordings, had several different people try it on their computer, and no luck. Can someone offer assistance please? Thank you!
@rohara Sorry for any troubles!
Could you say a little more about what is happenign with the GoToWebinar Video Editor?
Have you also tested in an alternate web browser?
If so, could you specify what browser versions are set up there?
When I go to edit a video, I click the icon next to the title. I am re-directed to the editor but will receive an error message in the top left portion of the screen. I do have the option to reload and try again, but nothing changes.
I have tried using different browers including : Internet Exlorer, Chrome, and Fire Fox. I get the same results regardless of the browser.
@HubU If you go to the Windows icon in the lower left corner of your desktop, type in 'About this PC' to see the hardware and software details.
Do you have any issues with playback of your online video when you attempt to stream it as an Attendee?
What if you create a new, test webinar recording to edit?
@HubU You can simply host a webinar now, screen share and connect to audio for a couple of minutes. Once the recording is finished processing, test that new file in the recording editor.