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Sandra Mpouma
New Contributor

GoToWebinar - Playing video during session

We've played a video of a recorded webinar during a live session. Some attendees couldn't hear properly (sound breaking or too far) and other couldn't even view the video, please see attachment for screenshot of error message.

The attendees were using Chrome, and logged in via confirmation link on desktop.

Why some didn't have a problem logging in and watching/hearing the video and others had sound and image issues?

Thanks
1 ACCEPTED SOLUTION

Accepted Solutions
AshC
LogMeIn Contributor

Re: GoToWebinar - Playing video during session

Hi there,
The new Video Sharing feature for GoToWebinar is the most stable tool for streaming pre-recorded videos live in your webinar broadcast.  

 

View solution in original post

11 REPLIES 11
Sandra Mpouma
New Contributor

Re: GoToWebinar - Playing video during session

Hi Glenn, 

I used the beta video sharing. The Labs video sharing didn't work for me. Thanks
rohan smith
Active Contributor

Re: GoToWebinar - Playing video during session

any update on this item? is the best approach for me to (confidently) trial the beta video sharing?


AshC
LogMeIn Contributor

Re: GoToWebinar - Playing video during session

Hi there,
The new Video Sharing feature for GoToWebinar is the most stable tool for streaming pre-recorded videos live in your webinar broadcast.  

 

View solution in original post

CBteam
New Contributor

Re: GoToWebinar - Playing video during session

Hello,

This issue still happens while broadcasting uploaded videos through the video sharing feature.

Is there any solution or guidance we can give attendees?

Many thanks!

Chris Droessler
Respected Contributor

Re: GoToWebinar - Playing video during session

Can you describe the specific issues that are being reported?

 

 

AstridH
New Contributor

Re: GoToWebinar - Playing video during session

Same issue here - it would be great if a clear solution could be offered

AshC
LogMeIn Contributor

Re: GoToWebinar - Playing video during session

@AstridH  Exactly what are your attendees experiencing when you are playing videos through the GoToWebinar platform? 

 

What type of webinar schedule did you use for this broadcast, and was the included video a YouTube link or uploaded MP4?

AstridH
New Contributor

Re: GoToWebinar - Playing video during session

Hi AshC

 

When playing a video (MP4), those who are connected with phone audio, cannot hear the audio. They get a message that  the audio is available on their computer only.

 

Also , people who are using headsets, do not always hear the video audio, but they do hear the organizers talking.

AshC
LogMeIn Contributor

Re: GoToWebinar - Playing video during session

@AstridH   That behavior is currently expected:  Attendees can only listen to GoToWebinar embeded videos through their mic & speakers.

 

Reference guide: https://support.goto.com/webinar/help/share-a-video-beta-g2w090120