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CBteam
New Contributor

Re: GoToWebinar - Playing video during session

Hello, the issue with seeing the video is still present. Once the video is started, for some users this black window appears:

- the video is an mp4 file shared through the upload video function

- I am an organizer

- I use the Desktop app

- OS: Windows 10 Pro N, version 1909, installed on 23/01/2020

video cannot be seen.png

AshC
LogMeIn Contributor

Re: GoToWebinar - Playing video during session

@CBteam  Do you know which devices the affected audience members were utilizing?