GoToWebinar does not recognize a specific Attendee

[mdl]

When I ask for all attendees of a specific webinar session, I get the all the attendees for this session and their registrantKey:

[
  {
    "registrantKey": 0,
    "firstName": "string",
    "lastName": "string",
    "email": "string",
    "attendanceTimeInSeconds": 0,
    "sessionKey": 0,
    "attendance": [
      {
        "joinTime": "2020-01-13T07:00:17.155Z",
        "leaveTime": "2020-01-13T07:00:17.155Z"
      }
    ]
  }
]

But when I ask for the registration details for a particular attendee of a specific webinar session I get this error:

{
  "errorId": "80f65fb5-bb28-4f5f-baf5-ebdc2574ef23",
  "requestId": null,
  "timeStamp": 1578900309799,
  "reason": "AttendeeNotFound",
  "errorCode": "AttendeeNotFound",
  "description": null,
  "incident": "4089807626548499716",
  "details": null
}

I dont know why I get this error, I use the same registrantKey from the response of  all attendees of a specific webinar session.

[AshC · Accepted solution]

Hi @mdl

You will want to direct your API support request through this channel specifically: https://developer.goto.com/support 

[Atena]

I still have the same issue as the previous user, the link is no longer valid, there is a solution?

I receive the same error (not found) for both 'get registrant' and 'get attendee' endpoints, while 'get attendees' works as expected,  as it returns the correct array of attendees.

[KateG]

Hi @Atena welcome to the GoTo Community. Thanks for reporting the errors with the link, we are investigating. As a workaround you can go to developer.goto.com and click Support on the top to request assistance.