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Golder
Active Contributor

Re: HELP!!! How to turn OFF the toll free number info in Reminder Emails for Webcasts

Thank you, @AshC . Will you please correct this in GoToWebinar?

AshC
LogMeIn Contributor

Re: HELP!!! How to turn OFF the toll free number info in Reminder Emails for Webcasts

@Golder  If you are referencing the preview of email communications, then this should be considered as a rough template only. 

 

I apologize it is not 100% accurate with the different messaging between Attendees and Staff members.  Only staff will receive telephone audio instructions, as they are assumed to be active presenters during the broadcast.  Attendees of webcast events will not receive any telephone audio info.

 

 

Chris Droessler
Respected Contributor

Re: HELP!!! How to turn OFF the toll free number info in Reminder Emails for Webcasts

This is for a regular webinar - not a webcast.

 

We scheduled the company VP to welcome everyone at the start of today's big annual webinar.

 

The VP registered for the webinar in advance and received the email with the Join Link.

The VP missed the fine print in the email and instead called the phone number in the email. This means that we dd not know the VP had joined the webinar and even if we did, we could not have unmuted the VP.

 

Why do you include this telephone information in this email?

Please remove this telephone information from the Join Link email .  You should include the join link and tell them they will have the option of using computer audio or phone audio AFTER joining the webinar. 

 

Please - Wait until AFTER they actually join the webinar until you give them the phone number.