For years I played audio (music) from a computer connected to webinar via "phone call." Music went from computer out to mixer and then phone patch played to webinar. A year ago or so, something changed in GoToWebinar architecture and when any organizer hits record the audio out on my "phone call" connected computer is muted! (Win 10) I've worked around this limitation by employing an extra tablet not connected to webinar as music playback device, but sometimes I just need to play audio from computer. I can also remedy by quickly adjusting the Windows master volume after hitting record (yeah just the kind of hassle you need at top of a webinar!) This off course results in an audio glitch at beginning of recording. LogMeIn support doesn't seem to understand the problem. Would love to go back to a 2019 build but don't think that is possible. Anyone encounter this? Any other workarounds?
Actually the work around of quickly adjusting the Master volume is not practical. It results in an echo. It appears that when record is engaged, and Master volume tweaked, the webinar even though set to "Phone Call" is sending audio to the webinar (doubling the phone patch audio then.) If someone can duplicate this I'd be extremely grateful.
When you say you send the music to the webinar using a "phone call" how do you do that?
Do you log into the webinar as an Attendee, Panelist or Organizer and select Phone call for the audio?
Or - Do you use just the telephone and dial in to the webinar and use the access phone number and access code? Do you use an Attendee or Panelist Access code?
Well running audio via Panelist did the trick! Much obliged.
Yeah works fine as organizer as long as you don't hit record. I'm guessing the goto record signal is getting fed back into audio out because if you force unmute you get doubled audio. wonder if it was a windows upgrade or GoTo Build that changed?
Although running audio as a panlist does work, it is a work around and not always convenient. Today I had to scramble because the computer I would normally us for chatting/QA , needed to share screen and mouse. No problem, I thought I'll just answer questions on the other machine...forgetting of course that Panelist machines do not see questions.
This is a bug LogMeIn should address. It was not broken and something changed. Any organizer hitting record mutes audio out of all organizer computers even when connected to webinar via phone. Please fix!