Is phone support actually available?

[njiloa]

Understanding the current state of the world, but does anyone actually answer the support line? I have spent an estimated 5 hours on the phone this weekend with no operator in site. 

What's the point of paying the fees of go to webinar if there's no one to respond? 

The good news... the time to spin up a new account or change my credit card was less than 10 minutes. 

[AshC]

Hi @njiloa 

I apologize for the delays. we are experiencing extremely high usage and support rates for LogMeIn services due to the recent global events.   If you need to speak with someone directly, you migth try calling back later in the evening to avoid the prime usage hours in North America. 

[njiloa]

I tried last evening... waiting 90 minutes and still no answer. 

would be great if we could find a way to restore the audio on a webinar that's available on a downloaded playback vs the online recording. 

[AshC]

I'm sorry, we cannot restore audio for an Online Recording at this time.