cancel
Showing results for 
Search instead for 
Did you mean: 
Active Contributor

Issue adding Custom Logo

Hello,

I have been trying to add a custom logo to my company webinar registration page without succeeding for some months, with different browsers (Chrome, Firfeox, Safari).

When I uplod an image, I see the message of the saved changes, but is not shown in the registration page, and when I open again the customization dashboard I see a white image instead of the logo.

 

Note that I use a .jpg file, 20 kb, 400x139pixels, following the reccomandations

 

How can I solve it?

 

I add some screenshots in order to better explain the issue.Schermata 2019-05-09 alle 17.12.51.pngPreviewSchermata 2019-05-09 alle 17.12.43.pngWhen I return on the customization dashboardSchermata 2019-05-09 alle 17.12.24.pngFirst time I add the logo

1 ACCEPTED SOLUTION

Accepted Solutions
LogMeIn Contributor

Re: Issue adding Custom Logo

Yes, that looks to be the problem there.  Some browsers and email providers will implement a security feature like this because downloading images can be harmful if the site is malicious.  See if there's a check box somewhere to 'allow' or 'accept' or 'download' these images on the website or browser settings.

View solution in original post

5 REPLIES 5
Highlighted
LogMeIn Contributor

Re: Issue adding Custom Logo

Hello,

If you are simply viewing the Preview option, then this is mainly just to demonstrate the layout, and may not include all the customizations yet.  Please double check the changes made on the registration page itself if you have not already, and let us know if there are any inconsistencies.

 

Active Contributor

Re: Issue adding Custom Logo

Hi,

even in the registration page i don't see the logo.

This is the direct link: https://register.gotowebinar.com/register/6752905045370934019

LogMeIn Contributor

Re: Issue adding Custom Logo

@IlGabry  I actually do see a logo at the very top of the registration page.  If you don't could you confirm the web browser is not blocking images currently?

Active Contributor

Re: Issue adding Custom Logo

I found this warning message in the browser console:

 

Mixed Content: The page at 'https://register.gotowebinar.com/register/6752905045370934019' was loaded over HTTPS, but requested an insecure image 'http://images.gotowebinar.com/795718b98e0df6d7c4935e176bdae8d9'. This content should also be served over HTTPS.

 

May this be the problem?

LogMeIn Contributor

Re: Issue adding Custom Logo

Yes, that looks to be the problem there.  Some browsers and email providers will implement a security feature like this because downloading images can be harmful if the site is malicious.  See if there's a check box somewhere to 'allow' or 'accept' or 'download' these images on the website or browser settings.

View solution in original post