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Active Contributor

Multi-session webinars - organizers not showing up for all sessions

Hi GoToWebinar,

I've recently been noticing an issue with many of my multi-session webinars. When I add organizers during the set-up stage, not all of them are included in all sessions. For example, if a webinar is given in the morning and afternoon, the morning session will have all all 3 organizers listed on the webinar page, but the afternoon session may only have 2. It seems like the emails that are sent to the organizers/hosts have the correct join information, but due to firewalls I sometimes send the join links directly through Outlook to make sure everyone recieves them - if the person isn't listed on the webinar page, I can't send them their link.  One example of this is webinar ID # 726-965-555 - even though all organizers were added at the same time, one does not show up in both sessions.

3 REPLIES 3
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LogMeIn Contributor

Re: Multi-session webinars - organizers not showing up for all sessions

Hi Chris,

Are you scheduling these webinars online, or through APIs? 

If online, then are you able to confirm the 3 Orgs save correctly upon initially scheduling the webinar? 

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Active Contributor

Re: Multi-session webinars - organizers not showing up for all sessions

Hi Ash,

I am scheduling the webinars online, directly through the GoToWebinar site.  When I was scheduling webinars today, I noticed that it seems like it may be related to  the 'copy webinar' feature. Here are the webinars I set up today (all should have the same organizers):

- ID 992-638-843  / 130-805-147 - created as a new webinar, all 3 organizars show for both sessions

- ID 822-989-723  / 892-937-195 - copied from above webinar, selected option to copy all organizers and panelist. The panelist shows up properly in both sessions, but the organizers were only copied into one session.

- ID 840-762-539 / 545-580-555 - copied from above webinar, selected option to copy all organizers . The  organizers were only copied into one session.

 

I included myself as an organizer in each event - the confirmation emails include both sessions for all webinars.  In cases where I need to send the join link to someone, if I add them to the session they are missing from, their name will show up twice in the session they were already included in, and will now recieve duplicate reminder emails.

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LogMeIn Contributor

Re: Multi-session webinars - organizers not showing up for all sessions

Are you able to create a fresh webinar schedule from scratch, and then copy that one to see if the staff are added correctly?