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New Contributor

Need to add Company Name to previous Invoices - contact me please

Hi,

 

We need to add our company name to the invoices for June and July - usually something like that would be done over an email exchange, however, I can't find any email address for support anywhere.

 

How can I contact the support via email and get those invoices changed?

 

Thanks

3 REPLIES 3
LogMeIn Contributor

Re: Need to add Company Name to previous Invoices - contact me please

Hi @Mateusz_XPLUS ,

There are two scenarios you might be in:

  1. If you are an online subscriber, then your 'invoices' would include the title your administrator created when originally setting up the account.  These cannot be altered once created / purchased / finalized, but can be updated for future billing statements.
  2. If you have a corporate / offline contract with LMI, then you may be able to update your contract online, or with the help of a billing specialist: https://support.logmeininc.com/gotomeeting/help/billing-and-cancellation-faqs-g2m050013

 

New Contributor

Re: Need to add Company Name to previous Invoices - contact me please

Hi @AshC  ,

 

We are an online subscriber I think because we simply bought the subscription through your website.

Are you saying you cannot provide us the invoices with the name of our company included on them? I didn't think it was an issue to do something like that. Usually, it's done over an email exchange with support, but as I mentioned, there doesn't seem to be an email address for support.

 

Unfortunately, at the moment the invoices are addressed to the owner of the credit card that's used for payment and to be able to process them, we need the name of our company to be included as well.

 

I think we fixed this for the future by adding the name of our company to Address Line 2, but still, we need to process the previous 2 invoices, so I'd really appreciate it if you could provide me a solution for that. Can you please provide a solution?

LogMeIn Contributor

Re: Need to add Company Name to previous Invoices - contact me please

Hi,

I'm afraid those online receipts cannot be changed once finalized.  We cannot retroactively change the name of the company, and I apologize for the lack of flexibility there.