cancel
Showing results for 
Search instead for 
Did you mean: 
PBL
New Member

Online recording not working

We are experiencing several issues with Gotowebinar cloud recording

 

  • Sometimes the webinar is not transferred to the content library (online cloud). This issue occurs frequently, but we don't know what causes it
  • The webcamfeed is not being recorded even if we are capturing the screen
  • The Gotowebinar client stops crashes during the webinar

Anyone else experienced these issues and know how to fix it?

1 REPLY 1
AshC
Retired GoTo Contributor

Re: Online recording not working

HI @PBL 

While I can't say why your cloud recording would not work at all, I can share that we recently identified an issue where webcams were not being captured correctly.  This should be fully resolved in the coming days as we finalize testing.  

 

The other issue you mentioned concerns me, as the endpoint software should not just quit on its own.  We may need to gather some log files from the affected PC in order to see what the problem was, just make certain that your CPU is not overloading during these periods by using too many applications at once. 


Ash is a member of the LastPass Community Care Team.

Was your question answered? Please mark it as an Accepted Solution.
Was a post helpful or informative? Give it a Kudo!