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CHLTraining
New Contributor

Organizer cannot hear uploaded video

As the organizer, uploaded a YouTube video link. As a participant, the visual and audio are great. As the organizer, I see the video but I can't hear anything. User error? 

4 REPLIES 4
Chris Droessler
Respected Contributor

Re: Organizer cannot hear uploaded video

For the audio part of the webinar, were you using Computer Audio or Phone?

The videos played back during a webinar play only through the computer speakers, not the phone.

CHLTraining
New Contributor

Re: Organizer cannot hear uploaded video

Joined with computer audio as the organizer. Tested speakers. They were working. Just not while video played.

AshC
Retired GoTo Contributor

Re: Organizer cannot hear uploaded video

@CHLTraining Were you also muted at the time?  If not, it may have been an effort by GoToWebinar to avoid background noise or echo at the time of playback.


Ash is a member of the LastPass Community Care Team.

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CHLTraining
New Contributor

Re: Organizer cannot hear uploaded video

I was not muted. That is a really good point. Thanks!