Organizers cannot see handouts

[Kate Goad]

I moderate a large number of webinars with SMEs included as organizers. I have a couple of SMEs who cannot get the "Handouts" section on their dashboard. I have confirmed that their view looks like this:

But yet, they see this:

No handouts section on the control panel. Anyone know a fix for this? This is for Organizers.

[AshC]

Hi @Kate Goad

Are all these Organizers set up with their own webinar credentials, or are they sharing the login between others? 

Can you say if these are regularly scheduled webinars, or pre-recorded event types? 

What operating systems are currently being affected by the missing Handouts function? 

[Kate Goad]

Thanks for the response.

The organizers are entering under their own credentials for regularly scheduled webinars. All of us are on Office 365.

Kate

[AshC]

@Kate Goad  Are these Organizers able to upload Handouts in the schedule itself, before the start of the webinars? 

[Kate Goad]

As far as I know. That is not a task that they are assigned, and they do not know the process.

[AshC]

@Kate Goad  So are these just Co-Organizers on the same account, or are these external Organizers that are not licensed within your GoTo account? 

[Chris Droessler]

To continue AshC's questions...

Do you make these people Organizers before the start of the webinar, so they actually join the webinar as an Organizer,

or do they register and join the webinar like anyone else, and you promote them within the webinar to be an Organizer?

[Kate Goad]

They enter as organizers.

"@Kate Goad  So are these just Co-Organizers on the same account, or are these external Organizers that are not licensed within your GoTo account? "

They are external - at least they do not enter in the account login.

[Chris Droessler]

Do you know if these affected Co-Organizers are running Windows or Mac operating system and specifically which version of the operating system?  and if they are on a desktop, laptop, tablet, or phone.

[AshC]

@Kate Goad  External Co-Organizers do not have the same permissions to edit or manage webinars in full.  This is the reason those participants do not have Handouts specifically, because they weren't meant to 'host' the event themselves.