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New Contributor

Participants on the Phone hearing video

We occassionally need to have simulated live or include pre-recorded webinars. However, as it currently stands anyone who just calls in cannot hear the audio. Some of our constiuents live in rural areas without reliable internet access or who don't have computers/smart phones.  They are being denied access to valuable information! Please do something to recify this! 

3 REPLIES
LogMeIn Contributor

Re: Participants on the Phone hearing video

@TriageCancer I apologize for the frustrations.

 

We realize that certain GoToWebinar playback modes only send audio through VoIP (Mic/Speakers) currently, and may be expanding this functionality to include phone audio as well.  As this becomes available we will notify Community members of the enhancement rollout.

 

New Contributor

Re: Participants on the Phone hearing video

That would be great, especially since the automatic registration email that you send registrants always includes a phone number. If there was a way to edit this to make it clear to people that in order to participate fully they MUST be logged via a computer that would at least solve part of the problem. 

 

As it is, you give people the phone number to call in, but then they can't hear anything. 

LogMeIn Contributor

Re: Participants on the Phone hearing video

@TriageCancer  Yes, you can disable the telephone dial in by editing your default audio, the scheduled webinar audio, and also by scheduling in Webcast mode.