Recording from yesterday's webcast didn't record audio

[Lenn-Thompson]

I hosted a webcast for more than 200 people yesterday that a lot of folks had trouble connecting to audio (web audio and dial-in numbers were both struggling). Obviously that's a problem, but I understand that there was a problem on the GTW end that has since been fixed. It happens.

BUT, I figured I'd have the recording that I could send to attendees with an apology. 

When I opened up the replay this morning to send it out -- the audio is missing from there as well. https://attendee.gotowebinar.com/recording/3071481741469029902

Is there ANY way to capture/rescue the audio? I've never had this happen before with GTW, but of course, it happened on my biggest webcast of the calendar year. 

[AshC]

Hello @Lenn-Thompson ,

I apologize for the audio issues, as there was a service disruption during that time period which caused major audio problems with integrated telephone dial-ins.  In some rare cases Customer Support can check to see if the audio was captured, though it may not be recoverable at all. 

You may reference this status page for updates: https://status.gotomeeting.com/