Registrant not showing up on attendee report

[krybarnold]

A registrant for one of our webinars swears up and down that they attended a webinar and submitted question(s) during the event, but the Attendee report and the Q&A report do not show the registrat as having attended at all or asked any questions.  Is there any other way I can research their attendance? Anyone I can reach out to in supoport to research?

thanks!

[AshC]

Hi @krybarnold 

Do you know if the affected attendee was on a mobile device, using the desktop app, or the web app when they were in attendance?