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New Contributor

Registrants not receiving confirmation or participants not showing as participants

1) We are currently tracking why registered people did not participate and the response was: they had not received the confirmation. 
2) A participant who, according to the Gotowebinar, only took part in the event for a very short time, said during the follow-up conversation that he had fully participated - and was also very pleased with the content It's a little strange when GoToWebinar shows this participant in the statistics with “only been there for 5 minutes.

 

Can you please share if you had similar issues and how we can fix this?

Thank you!

1 REPLY 1
LogMeIn Contributor

Re: Registrants not receiving confirmation or participants not showing as participants

Hi @cdrumm

1.  If some webinar participants are not receiving an email communication from us then it could either their email provider or spam settings filtering them out -OR- they could have already returned too many emails to the sender, in which case we stop sending them all together.  In this second scenario you or the registrant may contact Customer Support directly by phone to have a check in our internal bounce filters.

 

2.  If someone had a connection lapse or switched devices midway through your broadcast then it may explain some of the reporting lapses there.  See if you notice the same attendees or device types being affected erroneously on reports in the future.