Replace video in my webinar does not work. something went wrong error.

[ramonfilippini]

I want to replace my webinar (recorded) video, because information in the video has changed. I created a new mp4 video and uploaded this into the media part of gotowebinar. this succeeded. After this I want to replace the current mp4, of the recorded webinar, for the new mp4. Now I get an "something went wrong" error. (red tab in top of the site). 

Is there an issue uploading mp4 into webinars?

I also tested to insert a existing mp4 video into a complete new webinar, here also this error occurs.

Please help.

Ramon 

[AshC]

@ramonfilippini  What I can say is that not all MP4 videos are identical.  It is likely that the version you created is not compatible with the GoTo scheduling system.  If you were to record the new presentation using GoTo services, I'm sure that would work instead.

[Chris Droessler]

Sometimes I try to upload a video and I get an error, so I try it again.  I have uploaded videos where GoTo has given me an error, but it plays fine during a webinar.

So, try it again, and if that does not work, as AshC said, re-code your mp4 file into a standard mp4 file.