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APGA_Webmaster
Active Contributor

Samsung Tablet - Webcam not available for presneter

Hello, we had a panelist during a test run on a Samsung Tablet. He downloaded the gotowebinar app, but the webcam wasn't coming up (See photo) he could only see the mic icon and three dots (see screenshot). I believe the android tablet is  on the approved device list. My thought is that the camera isn't set up to allow GOTOWEBINAR - but i wanted to ask if anyone had a similar issue!imagejpeg_0 (1).jpg

1 ACCEPTED SOLUTION

Accepted Solutions
AshC
Retired GoTo Contributor

Re: Samsung Tablet - Webcam not available for presneter

@APGA_Webmaster  Sharing webcams on Android OS is not currently supported.  Reference guide: https://support.goto.com/webinar/help/mobile-feature-comparison-g2w070004 


Ash is a member of the LastPass Community Care Team.

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4 REPLIES 4
Chris Droessler
Respected Contributor

Re: Samsung Tablet - Webcam not available for presneter

I know on the new Apple tablets, you have to go into the system settings to allow GoTo to access the webcam.  It's a security feature.

AshC
Retired GoTo Contributor

Re: Samsung Tablet - Webcam not available for presneter

@APGA_Webmaster  Sharing webcams on Android OS is not currently supported.  Reference guide: https://support.goto.com/webinar/help/mobile-feature-comparison-g2w070004 


Ash is a member of the LastPass Community Care Team.

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grove
New Member

Re: Samsung Tablet - Webcam not available for presneter

Has the webcam feature for Android been updated since July? Are you now able to use this feature on Android?

AshC
Retired GoTo Contributor

Re: Samsung Tablet - Webcam not available for presneter

@grove  I'm sorry there has been no development work yet around GoToWebinar Android mobile apps.  If you'd like to see all the latest updates, this support article has new features and functionality: https://support.goto.com/webinar/help/whats-new-g2w010012


Ash is a member of the LastPass Community Care Team.

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