today i started 3 different planned webinars and everytime the screen won't be shared - only grey.
when i start a new webinar with the GTM app on my mac, it works.
so security options can't be the reason.
Mac OS, newest version
@OlliF You mentioned that your Mac OS did not experience any difficulty.
Can you say which device / system you were using to present, where the viewer went gray? Did you try a full re-install of the GoTo software there?
It happens to me exactly the same. I reinstall the product and I continue with the problem. I am using an MBP with Big Sur 11.0.1
This happens only after the upgrade I did to my MBP. Before that, everything worked fine
Regards
Fernando Pinillos
When i launch GTW via Firefox, does it work well.
Starting from Chrome (latest version), Screen is gray.
Starting a new GTW (not planned) Session, works Chrome too! 🤔
Hi All,
We are working on a fix for this behavior and should have an improved endpoint application soon.
Thanks you
this is still not working and i am so frustrated.
@ddrum I apologize for the frustrations, and expect to have more info around an ETA for compatible builds soon.