Screen not shared starting planned webinar, new webinar everything ok!

[OlliF]

today i started 3 different planned webinars and everytime the screen won't be shared - only grey.

when i start a new webinar with the GTM app on my mac, it works.

so security options can't be the reason.

Mac OS, newest version

[AshC]

@OlliF  You mentioned that your Mac OS did not experience any difficulty. 

Can you say which device / system you were using to present, where the viewer went gray?  Did you try a full re-install of the GoTo software there?

[fpinillo]

It happens to me exactly the same. I reinstall the product and I continue with the problem. I am using an MBP with Big Sur 11.0.1

This happens only after the upgrade I did to my MBP. Before that, everything worked fine

Regards

Fernando Pinillos

[OlliF]

When i launch GTW via Firefox, does it work well.

Starting from Chrome (latest version), Screen is gray.

Starting a new GTW (not planned) Session, works Chrome too! 🤔

[fpinillo]

Any comments? I am urged

[fpinillo]

I use Google Chrome and it doesn't work

[AshC]

Hi All,

We are working on a fix for this behavior and should have an improved endpoint application soon. 

[fpinillo]

Thanks you

[ddrum]

this is still not working and i am so frustrated. 

[AshC]

@ddrum  I apologize for the frustrations, and expect to have more info around an ETA for compatible builds soon.