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New Contributor

Send a Certificate if Attendee cannot access it via email

Hi there,

I have an attendee who received the email for the Certificate, but cannot get it to load in their browser. I've asked them to try it in another browser. In the meantime, is there a way that I can generate them on my own in the GTW interface?

2 REPLIES
LogMeIn Contributor

Re: Send a Certificate if Attendee cannot access it via email

@jeremiahkunze  I'm afraid individual GoToWebinar Certificates cannot be regenerated.  Have they forwarded you the email with the link?  I'd be interested to know what happens when you attempt to open it...

New Contributor

Re: Send a Certificate if Attendee cannot access it via email

Hi there,

I asked the client to try copy/pasting into a new browser, so we'll see what happens there. However, he did forward me the email and I was able to open the cert. I suspect it's a browser security issue on his end.